Privacy Policy

CONTACT INFORMATION

Responsible for the treatment: KONTRAOLA SURF, S.L.

VAT NO: B44867109

Contact address: Calle Caracas 23 - Playa de Las Américas

C.P. 38640 - Arona, Santa Cruz de Tenerife

PRINCIPLE OF INFORMATION

Purpose: Personal data provided by means of https://kontraolasurftenerife.com/es/(hereinafter, web) will be used for the following purpose:

Reservations: Management of bookings made by users for access to surf lessons according to category, class and people selected.
Commercial communications: sending of commercial communications about services, activities, campaigns and initiatives of a similar nature of KONTRAOLA SURF, S.L.

WhatsApp Web: The personal data provided via WhatsApp Web will be used for the management of requests, sending information and communications on queries made. All of this is based on your express consent, which is understood to have been given when you use this channel. You may revoke your consent at any time. WhatsApp has its own Privacy Policy which can be consulted at https://www.whatsapp.com/legal/privacy-policy?lang=es.

*Category of data processed: The data that we may process for the purposes described in this Privacy Policy are:

For the processing of data of reservations:
- Name
- Surname
- E-mail
- Telephone
- Date of birth

For the processing of data of commercial communications:
- Name
- Surname
- E-mail
- Telephone

The personal data provided by our users must be adequate, relevant and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they have been collected.

The user shall be solely responsible for the truthfulness and accuracy of the data provided. The user shall be personally liable to KONTRAOLA SURF, S.L., before the affected or interested parties and before the Spanish Data Protection Agency in the event of providing false data or data of third parties without their consent.

We also inform you that the data provided in the booking forms must be completed voluntarily, with the exception of those data that appear as obligatory. If the obligatory data required is not provided, it will not be possible to guarantee the processing of the request.

The recipient of the service undertakes to notify to KONTRAOLA SURF, S.L., changes to your data, so that they are accurate at all times.

*Processing of children's data: KONTRAOLA SURF, S.L. will not collect data from minors without the authorisation of their father, mother or legal guardian. In the event that a minor fills in the contact forms and no such authorisation is accredited, the application will be destroyed without addressing its content.

Legitimation: The legal basis for the processing of your data will be:

Reservations: Contractual relationship.
Commercial communications: Express consent by ticking the box.

Conservation period: Your data will be stored for the following periods:

During the statutory limitation period for possible claims.
Commercial communications: Until revocation of consent.

You can unsubscribe from receiving commercial communications by sending an e-mail to kontraola@gmail.com with the subject "UNSUBSCRIBE FROM SENDING COMMERCIAL COMMUNICATIONS".

Target group: No data will be passed on to third parties unless legally obliged to do so.

If in the future KONTRAOLA SURF, S.L. should transfer personal data, it will inform in due course.

With our data processors, a contract is in place in accordance with the applicable data protection regulations for the fulfilment of the guarantees of personal data protection.

The hosting of the servers of this website are located within the territory of the European Union. The international transfer of data is not envisaged.

You may exercise your rights as follows:

Right of access to be informed of the data that KONTRAOLA SURF, S.L. is processing.
Right of rectification to rectify incomplete or inaccurate data.
Right to object to the processing of data.
Right of erasure to cancel or delete personal data.
Right of portability, the data subject shall have the right to receive personal data relating to him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable form and to transmit it to another controller without being prevented from doing so by the controller to whom he or she has provided it.
Limitation of treatment to limit treatment.
Limit automated individual decisions so as not to be subject to individualised decisions.

In order to exercise the aforementioned rights, you can send us your request, by means of a document proving your identity, addressed to the contact address KONTRAOLA SURF, S.L. - Calle Caracas 23 - Playa de Las Américas C.P. 38640 - Arona, Santa Cruz de Tenerife. E-mail kontraola@gmail.com.

KONTRAOLA SURF, S.L. must reply to the request for the exercise of rights within one month of its request. This period may be extended to two months taking into account the complexity and number of requests. KONTRAOLA SURF, S.L. will inform the interested party of any such extension within one month of receipt of the request, indicating the reasons for the delay. When the interested party submits an application by electronic means, the information will be provided by electronic means whenever possible, unless the interested party requests that it be provided by another means.

If you are not satisfied with the exercise of your rights, you may lodge a complaint with the Supervisory Authority.

SOCIAL NETWORKS

We use social networks such as Facebook, Instagram and YouTube to publish information of interest to our users.

The personal data that you may provide to KONTRAOLA SURF, S.L. through social networks, will be treated in accordance with the provisions of this privacy policy.

CHANGES TO THE PRIVACY POLICY

KONTRAOLA SURF, S.L., may modify this Privacy Policy when necessary in accordance with the current applicable regulations. All modifications will be published in order to keep users always informed.

Last modified: 21 August 2023